藏宝图（TreasureMap）技术支持
最后更新日期：2026-04-16
感谢你使用“藏宝图（TreasureMap）”。如果你在使用过程中遇到功能异常、购买恢复问题、数据同步问题，或对产品使用有任何疑问，可以通过本页面提供的方式联系技术支持。
一、支持范围
技术支持范围包括但不限于以下事项：
- 应用安装、启动或运行异常
- 二维码扫描、生成或识别相关问题
- 宝箱、宝物记录的保存、编辑或删除问题
- 照片选择、拍摄、显示或处理异常
- iCloud / CloudKit 同步异常
- 本地通知提醒未按预期触发
- Pro 权益购买、恢复购买或识别异常
二、联系方式
- 支持邮箱：joygqz@gmail.com
- 运营者：张国庆
如需协助，请通过上述邮箱发送邮件联系。
三、联系时建议提供的信息
为提高问题处理效率，建议你在邮件中尽量提供以下信息：
- 应用名称：藏宝图（TreasureMap）
- 应用版本号
- 设备型号
- iOS 系统版本
- 问题发生时间和操作步骤
- 问题现象的详细描述
- 如方便，可附上相关截图或录屏
四、常见问题
1. 为什么无法同步数据？
请确认你的设备已登录 Apple 账户，且系统已启用 iCloud。若 iCloud 状态异常，应用中的同步功能可能无法正常工作。
2. 为什么没有收到有效期提醒？
请确认你已授予通知权限，并检查系统通知设置是否允许本应用发送提醒。同时请确认对应宝物已设置有效期。
3. 为什么无法恢复购买？
请确认当前 Apple 账户与购买时使用的账户一致，并在网络环境正常时重试“恢复购买”功能。如问题持续存在，请通过支持邮箱联系。
4. 为什么只能创建 2 个宝箱或 10 个宝物？
基础版最多支持创建 2 个宝箱和 10 个宝物。如需无限制地管理更多物品，可升级到 Pro（一次购买，永久解锁）。
5. Pro 是订阅还是买断？
Pro 采用一次性买断方式，支付一次即可永久解锁，无需持续订阅。
五、隐私相关说明
关于本应用如何处理图片、通知、iCloud 同步以及购买相关信息，请查阅隐私协议页面。
TreasureMap Technical Support
Last Updated: 2026-04-16
Thank you for using TreasureMap. If you encounter feature issues, purchase restore issues, data synchronization problems, or have any questions about using the product, you can contact technical support using the methods provided on this page.
1. Support Scope
Technical support includes, but is not limited to, the following matters:
- App installation, launch, or runtime issues
- Issues related to QR code scanning, generation, or recognition
- Issues with saving, editing, or deleting treasure chest and treasure records
- Issues with photo selection, capture, display, or processing
- iCloud / CloudKit synchronization issues
- Local notification reminders not triggering as expected
- Issues with Pro purchase, restore purchase, or purchase recognition
2. Contact Information
- Support Email: joygqz@gmail.com
- Operator: Guoqing Zhang
If you need assistance, please contact us by email using the address above.
3. Information Recommended When Contacting Support
To help improve troubleshooting efficiency, it is recommended that you include the following information in your email whenever possible:
- App name: TreasureMap
- App version
- Device model
- iOS version
- Time of occurrence and reproduction steps
- Detailed description of the issue
- If convenient, related screenshots or screen recordings
4. Frequently Asked Questions
1. Why can't my data sync?
Please confirm that your device is signed in to an Apple account and that iCloud is enabled in the system. If iCloud status is abnormal, synchronization in the App may not work properly.
2. Why didn't I receive an expiration reminder?
Please confirm that you have granted notification permission and check whether the system notification settings allow the App to send alerts. Also confirm that an expiration date has been set for the relevant treasure.
3. Why can't I restore my purchase?
Please confirm that the current Apple account is the same one used for the original purchase, and try Restore Purchases again when the network connection is normal. If the issue persists, please contact us by email.
4. Why can I only create 2 treasure chests or 10 treasures?
The free version supports up to 2 treasure chests and 10 treasures. To manage more items without limits, you can upgrade to Pro (a one-time purchase for permanent access).
5. Is Pro a subscription or a one-time purchase?
Pro is a one-time purchase — pay once and unlock everything permanently. No recurring subscription is required.
5. Privacy Related Information
For details on how the App handles images, notifications, iCloud synchronization, and purchase-related information, please refer to the Privacy Policy page.